Once you place your order, you will receive an email requesting your personalisation details, such as your wording, font selections, ribbon choices, and any collection-specific options. I will then create an online proof for you to review and approve before printing begins.

Yes — all wording is fully editable. You can personalise names, dates, venues, timings, additional information, and more to suit your wedding perfectly.

Absolutely. The collections allow you to select from a range of fonts, ribbon colours, envelope options, and finishing details to create stationery that reflects your wedding style. If your desired choices are not included within the collection listings, please get in touch to discuss your bespoke requirements!

Not at all. The collections are designed to be enjoyable and accessible for everyone, even if you have never used the techniques before. Guidance cards and video tutorials are included to help you through the process step-by-step along with practice materials to refine your technique before moving on to the final stationery.

Materials packs include the creative supplies needed to hand-finish coordinating stationery pieces such as evening invitations, menus, save the dates, and order of service cards. The contents vary depending on the collection.

No — if you have already purchased the main wedding invitation collection, the core materials are already included with your order. Materials packs are intended for additional stationery items that do not include the full creative kit where the wedding invitations have not already been purchased.

Yes — I would love to hear your ideas. If you have a particular vision, colour palette, or style in mind, please feel free to get in touch to discuss bespoke options.

Yes. An online proof will always be sent to you before printing begins so you can review all wording, layout, and personalisation details. Printing will only begin once approval has been received.

Orders are typically dispatched within 2 weeks of your final proof approval. Once your proof has been approved, printing and preparation of your stationery will begin. Please note that larger or bespoke orders may occasionally require slightly longer, but you will always be kept updated throughout the process.

Yes — many collections include matching save the dates, evening invitations, menus and order of service cards to create a beautiful, cohesive look throughout your wedding. If there's an item of stationery you're interested in that's not listed, please get in touch for a bespoke quote.

To help you choose with confidence, two sample options are available for each collection:

Complete Sample Invitation – Experience the complete design with a beautifully finished, unpersonalised invitation featuring pre-designed sample wording. This allows you to appreciate the print quality, craftsmanship, materials, and finishing touches before placing your full order.

Materials Sample Pack – Explore the carefully curated selection of cardstock, envelopes, and other available finishes for your chosen collection. This option allows you to see and feel the quality of the materials, helping you select the perfect combination for your wedding stationery.

As each order is personalised and made especially for you, personalised wedding stationery cannot be returned or refunded once printing has begun or creative materials have been dispatched.

Before printing, you'll receive an online proof to review and approve. Please check all wording, spelling, dates and details carefully, as your approval confirms that everything is correct.

If you need to make changes or cancel your order before production begins, please get in touch as soon as possible. If work has not yet started, I'll always do my best to help.

If your order arrives damaged or there is a fault with the product, please contact me within 48 hours of delivery, including photographs where possible, so I can resolve the issue as quickly as possible.

You can contact me anytime at hello@craftedbyemmalie.co.uk and I will be happy to help with any questions or bespoke enquiries.